Refund Policy

At DigitalXpress, we aim to provide reliable digital products and services. Please review this Refund Policy carefully before completing your purchase.

1. Refund Eligibility

A refund may be considered in the following situations:

• The product or service was not delivered within the stated delivery time.
• The activation key, account, subscription, or digital product does not work when first delivered.
• The delivered product is significantly different from its description.
• Our support team is unable to resolve a confirmed technical issue.
• You were charged more than once for the same order.

2. Non-Refundable Purchases

Refunds will normally not be provided in the following situations:

• The digital product, activation key, account, subscription, or service has already been delivered and works as described.
• The customer changed their mind after delivery.
• The customer purchased the wrong product, plan, region, platform, or version.
• The customer failed to review the product requirements or eligibility conditions before purchasing.
• The customer changed account details, passwords, region, security information, or other protected settings against the provided instructions.
• The product stopped working because of misuse, unauthorized changes, account violations, or third-party restrictions.
• The customer provided incorrect information required for activation or delivery.
• The refund request was submitted after the allowed request period.

3. Refund Request Period

Refund requests must be submitted within 30 days of purchase. Some products may have a shorter warranty or refund period when clearly stated on the product page.

4. How to Request a Refund

To request a refund, contact our support team and provide the following information:

• Your order number.
• The email address used for the purchase.
• The name of the purchased product or service.
• A clear explanation of the issue.
• Screenshots, videos, or other evidence showing the problem, when applicable.

Please do not share sensitive information such as full passwords, payment card details, or private security codes.

5. Troubleshooting and Replacement

Before approving a refund, our support team may attempt to troubleshoot the issue or provide a replacement. Customers must reasonably cooperate with the requested troubleshooting steps.

If a working replacement is provided and matches the original product description, the purchase may no longer qualify for a refund.

6. Refund Processing

Approved refunds will normally be returned to the original payment method whenever possible. Processing times may vary depending on the payment provider, bank, or cryptocurrency network.

Transaction fees, payment gateway fees, exchange-rate differences, or blockchain network fees may be non-refundable when they cannot be recovered.

7. Fraud and Abuse

DigitalXpress reserves the right to reject refund requests involving suspected fraud, false claims, payment disputes submitted before contacting support, abuse of delivered products, or repeated misuse of the refund process.

8. Contact Us

For refund assistance, please contact our support team through the official contact page or support channel listed on the DigitalXpress website.

This policy does not limit any mandatory rights available under applicable consumer protection laws.