Privacy Policy

Last updated: July 25, 2026

At DigitalXpress, we respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, placing an order, contacting support, or using our digital services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

We may collect the following types of information:

Account information: Name, email address, username, password, and account preferences.
Billing information: Billing address, country, city, postal code, phone number, and related checkout details.
Order information: Purchased products, selected plans, transaction amounts, order status, delivery details, and support history.
Product activation information: Email address, username, account identifier, invitation details, or other information required to activate or deliver a specific digital product.
Technical information: IP address, browser type, device type, operating system, language, referring page, and website activity.
Support information: Messages, screenshots, files, and other information you provide when contacting our support team.

2. Payment Information

Payments may be processed through third-party payment providers. DigitalXpress may receive limited transaction information, such as the payment status, transaction reference, amount, and payment method.

We do not intentionally store full payment card numbers, card security codes, private wallet keys, or payment account passwords.

Payment providers process your information according to their own privacy policies and security procedures.

3. How We Use Your Information

We may use collected information to:

Create and manage your customer account.
Process, verify, and fulfill your orders.
Deliver digital products, subscriptions, accounts, keys, or services.
Save your billing details for future purchases when requested.
Provide customer support and resolve technical issues.
Send order confirmations, delivery notices, and service-related messages.
Prevent fraud, payment abuse, unauthorized access, and security threats.
Improve our website, products, checkout process, and customer experience.
Comply with applicable legal, accounting, and regulatory obligations.

4. Cookies and Similar Technologies

DigitalXpress may use cookies, session storage, analytics tools, and similar technologies to keep you signed in, remember your preferences, maintain your shopping cart, improve website performance, and understand how visitors use our website.

You may control or delete cookies through your browser settings. Disabling essential cookies may prevent certain website features from working correctly.

5. How We Share Information

We do not sell your personal information to advertisers.

We may share limited information with:

Payment providers that process or verify transactions.
Email and communication providers used to send order-related messages.
Hosting, security, analytics, and technical service providers.
Product suppliers or fulfillment partners when required to complete delivery.
Professional advisers or authorities when legally required.

Service providers receive only the information reasonably necessary to perform their assigned services.

6. Digital Product Delivery

Some products may require sharing limited customer information with a third-party platform, supplier, invitation system, or activation service.

For example, an email address or account identifier may be required to send an invitation, activate a subscription, assign a license, or complete another form of digital delivery.

Product pages should explain when specific customer information is required for fulfillment.

7. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

You are responsible for protecting your account password and notifying us if you suspect unauthorized account activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide products and services.
Maintain order, payment, and support records.
Resolve disputes and enforce agreements.
Prevent fraud and security abuse.
Comply with legal, tax, and accounting obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Choices

Depending on applicable law, you may have the right to request:

Access to personal information associated with your account.
Correction of inaccurate or incomplete personal information.
Deletion of certain personal information.
Restriction of certain processing activities.
A copy of certain information in a portable format.
Withdrawal of consent where processing is based on consent.

Some information may need to be retained for legitimate business, fraud-prevention, accounting, dispute-resolution, or legal purposes.

10. Marketing Communications

We may send promotional emails only where permitted and when you have subscribed or otherwise agreed to receive them.

You may unsubscribe using the link included in promotional messages. Important transactional messages, such as order confirmations, security notices, and delivery updates, may still be sent.

11. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. DigitalXpress is not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Children's Privacy

Our services are not intended to knowingly collect personal information from children below the minimum legal age required to make online purchases without parent or guardian permission.

A parent or legal guardian who believes that a child submitted personal information without proper permission should contact us so the matter can be reviewed.

13. International Processing

Your information may be processed or stored in countries other than your country of residence by DigitalXpress or its service providers.

Where required, reasonable safeguards will be used for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, products, service providers, business practices, or legal obligations.

The updated version becomes effective when published on this page. The “Last updated” date at the top of the page indicates when the policy was most recently revised.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us through the official support or contact channels listed on the DigitalXpress website.